Terms & Conditions
Net 30 days. A service charge of 1% per month will be assessed on all past due accounts. Custom orders will require a deposit in advance. First orders by new accounts will be on Visa, MasterCard, American Express or check in advance. Open accounts may be established upon submission and approval of three trade references and bank information.
All custom orders require a 50% non-refundable deposit of the total quoted price. The order will not be processed until the deposit is received.
Mail, E-Mail and Fax Orders
Mail, E-Mail and Fax are the acceptable methods of placing orders. If a confirming order is sent, it must be marked CONFIRMING ORDER. Duplicate orders not marked CONFIRMING ORDER are the responsibility of the buyer.
Magnuson Group will confirm the buyers purchase order when specifically requested.
Delays in Delivery
Magnuson Group will not be held liable for failure to ship or deliver on or by any particular date.
Most units are shipped K.D. flat except Mag Rak, hook and knob panels, trash bins, showcases and Mega Rak, which are set up. Classification can vary greatly based upon what and how much is ordered.
F.O.B. Woodridge, Illinois. Freight charges are prepaid and added to invoice at time of shipment unless 3rd party billing is specified on the order.
E-Z Freight Program
Magnuson Group now offers two options for calculating freight charges.
Option One: Calculate your freight charges using E-Z Freight as follows: Add 8% of the total order list price for all products to calculate the freight charge.
Enter this amount on your order as E-Z Freight. If E-Z Freight is not noted on your Purchase Order, actual freight will be charged. E-Z Freight applies to the 48 continental states only. Your order must be at least $200 list to use this program.
E-Z Freight calculations are for normal dock delivery only and do not include accessorial charges, such as Call before delivery, Inside Delivery, etc. which will be billed in addition to the E-Z Freight charges. Contact Customer Service for more information.
Option Two: Contact Customer Service at 800-342-5725 for a freight quote. Note the freight amount on your purchase order.
Quick Ship Program
Specified items/colors identified in bold print in our price list ship in 5 working days. Quantity is limited to 10 units or less. Quick ship items must be on separate PO form from standard lead time items.
Title to Merchandise
Once Magnuson Group delivers the product to the carrier, title to the merchandise and risk of loss passes to the buyer. We are not responsible for loss or damage during transit. All freight claims are the responsibility of the purchaser or consignee.
Shipping Damage/Shortage Claims
All shipments should be inspected carefully on delivery, and any apparent damage or shortages noted as exceptions on all copies of the delivery receipt. Notification of shortages or concealed damage must be made to the delivering carrier within 3 days of receipt.
Claims of either visible or concealed damage should be presented without delay to the carrier by the consignee.
Shortage claims reported 30 days beyond shipment date will not be honored.
UPS, Fed Ex or parcel post will be used where size and weight restrictions allow. On larger shipments common carrier will be used.
Changes to orders in process are subject to approval and to the same conditions as cancellations.
Cancellations and Returns
Orders in any stage of processing and production may not be cancelled without authorization in writing from Magnuson Group and may be subject to a 50% cancellation fee. If a return is authorized, a minimum restocking charge of 30% will be incurred, return freight pre-paid. Returned goods must be unused and packaged in original cartons within 90 days of original shipping date. Custom orders cannot be returned. Credit will be issued subject to inspection by our receiving department.
Price and Design Changes
All prices are subject to change without notice and prices in effect at time of shipment will prevail. Magnuson Group reserves the right to improve product design, construction and quality without notice.